Logistics Operations Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full time
About the Role

We are looking for a skilled Logistics Administrator to join our team at the ZALORA Group. In this role, you will play a critical part in ensuring the smooth operation of our logistics processes.

Main Responsibilities:
  1. Document Preparation: Create and manage all necessary documentation for shipments, including customs forms, commercial invoices, and bills of lading.
  2. Shipment Scheduling: Coordinate the scheduling of shipments to ensure timely arrival and departure.
  3. Order Tracking: Monitor and track orders from placement to delivery, providing updates to customers as needed.
  4. Data Management: Enter and update shipment data in our logistics management systems, ensuring accuracy and timeliness.
  5. Problem Resolution: Identify and resolve issues related to shipments, including delays, missing items, and incorrect documentation.
Key Accountabilities:
  1. Team Collaboration: Work closely with logistics teams to coordinate transportation schedules, track shipments, and resolve issues.
  2. Vendor Communication: Communicate with vendors to ensure timely dispatch and delivery of goods.
  3. Reporting and Analysis: Generate reports and provide analysis on shipment status, inventory levels, and operational performance.
Decision-Making Authority:
  1. Owns: The creation, maintenance, and accuracy of shipment and order documentation in logistics systems.
  2. Influences: Shipment scheduling and tracking decisions, adjusting as needed to meet operational requirements.
  3. Vetoes: Shipments or orders that are incomplete, incorrectly documented, or fail to meet compliance standards, escalating issues as needed.
Performance Metrics:
  1. Documentation Accuracy: Achieve 100% accuracy in logistics documentation processing.
  2. Shipment Timeliness: Meet a 95%+ on-time delivery target for all shipments.
  3. PO Data Accuracy: Maintain a 99%+ accuracy rate for PO ASNs updates and records in OWMS systems.
  4. Issue Resolution Time: Resolve discrepancies or issues within 48 hours.
  5. System Update Timeliness: Enter shipment information and inventory data into logistics systems in real-time.
Requirements:
  • Attention to Detail: Maintain accurate and complete logistics documentation and data entries.
  • Time Management: Manage multiple tasks and responsibilities efficiently, ensuring timely completion of shipments and documentation.
  • Problem-Solving: Identify and resolve issues promptly, minimizing disruption to operations.
  • Technical Proficiency: Demonstrate expertise in logistics and inventory management systems, including data entry, reporting, and tracking functions.


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