Operational Efficiency Specialist
3 days ago
Airwallex is a unified payments and financial platform for global businesses. Our proprietary infrastructure and software empower over 100,000 companies worldwide to manage everything from business accounts, payments, and treasury to embedded finance at a global scale.
We are proud of our diverse team of 1,500+ innovators located across more than 20 offices globally. As a leading fintech company valued at US$5.6 billion and backed by world-class investors, we're shaping the future of global payments and finance.
The Operations team at Airwallex ensures seamless service delivery and efficient process execution. We optimize workflows, improve operational efficiency, and provide exceptional customer support. By streamlining operations and implementing best practices, we contribute to the company's growth and maintain high service standards.
Key responsibilities:
- Develop a deep understanding of AML policies and KYC procedures to ensure continuous updates and maintenance of relevant SOPs.
- Cultivate strong cross-functional collaboration by bridging diverse team requirements and facilitating effective communication between key stakeholders.
- Mentor junior team members, set individual target tracking mechanisms, and lead the team to achieve OKRs.
- Provide regular reporting updates on team performance, project progress, and challenges to senior management.
Requirements:
- Solid expertise in AML and KYC regulations with the ability to apply them effectively in an operational setting.
- Fluent English and Chinese language skills to navigate multilingual business environments seamlessly.
- Excellent communication and interpersonal skills to coordinate effectively between teams.
- Proactive, creative, self-motivated, and pragmatic with a strong sense of responsibility and accountability.
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