Payment Operations Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

As a Payment Operations Specialist at Bybit, you will play a critical role in ensuring the smooth operation of our payment services. Your primary responsibility will be to assist clients on all inquiries via live chat or email, focusing on payment-related matters.

You will respond to customer inquiries related to various payment processes, such as deposits, withdrawals, transactions, and refunds. Additionally, you will investigate and resolve payment escalations, including high-risk transactions, verification issues, and payment failures.

To succeed in this role, you will need strong problem-solving skills and attention to detail. Collaboration with internal departments is also crucial to ensure smooth payment operations and resolve escalated issues efficiently.

We require a highly skilled and motivated individual with experience in customer service, preferably in the finance or payments industry.



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