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Payment Operations Expert

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time

Job Overview:

  • This role requires high attention to detail, strong analytical skills, and a deep understanding of payment operations.
  • The ideal candidate will be responsible for managing and overseeing payment processes within our company.

About Zeal Holdings Limited:

We are an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus.

Key Responsibilities:

  • Process Payments: Execute timely and accurate processing of incoming and outgoing payments, including wire transfers, ACH transactions, and other payment methods used in the company.
  • Reconciliation: Perform daily, monthly, and yearly reconciliations of payment transactions to ensure accuracy and completeness of financial records. Investigate and resolve any discrepancies in a timely manner.
  • Compliance: Stay updated on regulatory requirements and ensure compliance with anti-money laundering (AML) and know your customer (KYC) regulations. Implement and enforce internal controls to mitigate financial risks.
  • Vendor Management: Liaise with banks, payment processors, and other financial institutions to manage relationships and resolve payment-related issues.
  • Reporting: Generate regular reports on payment activities, including transaction volumes, processing times, and error rates. Analyse trends and provide insights to improve operational efficiency.
  • Process Improvement: Identify opportunities to streamline payment processes and enhance automation with technology. Collaborate with cross-functional teams to implement system enhancements and upgrades.
  • Customer Support: Provide solutions to customers regarding payment inquiries, disputes, and resolution. Ensure a high level of customer satisfaction through prompt and effective communication.

Requirements:

  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
  • Prior experience in payment operations within the Forex/Trading industry or financial services sector.
  • Strong understanding of payment systems, including SWIFT, IBAN, and other international payment protocols.
  • Proficiency in using financial software and tools for payment processing and reconciliation.
  • Knowledge of regulatory requirements, such as AML and PSP.
  • Excellent communication skills with the ability to interact with internal stakeholders and external partners.
  • Analytical mindset with a focus on problem-solving and continuous improvement.
  • Attention to detail and accuracy in handling sensitive financial data.
  • Fluency in English is compulsory.
  • Fresh grads are encouraged to apply.
  • Must be willing to work on rotational shifts (covering weekends/PH) as and when required.