Payment Operations Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Chip In Full time

At Chip In, we are seeking a detail-oriented and proactive Payment Operations Specialist to join our team. This role is crucial in ensuring that our operational processes run smoothly, enabling our merchants to experience seamless service.

The ideal candidate will have strong attention to detail with excellent organizational and problem-solving skills. They will be able to work independently and manage tasks in a fast-paced environment.

This role requires a flexible individual who can manage various operational tasks with accuracy. If you are passionate about operational excellence and enjoy working behind the scenes to drive efficiency, this could be an ideal fit.

Key Responsibilities:
  1. Process KYB and KYC documentation to meet regulatory and compliance standards.
  2. Facilitate the activation of payment methods, handling all necessary documentation and technical requirements.
  3. Support internal teams in resolving backend operational issues, minimizing disruptions for our merchants.
  4. Work closely with Sales and Customer Support teams to address any backend issues that affect merchant service delivery.
  5. Update and maintain accurate records of all merchant-related data using our ticketing and CRM systems.
  6. Assist with additional operational tasks as required, demonstrating flexibility and a commitment to process improvement.
Required Skills and Qualifications:
  • Fluent in English and Bahasa Melayu. Proficiency in Chinese or an additional language is a plus.
  • Strong attention to detail with excellent organizational and problem-solving skills.
  • Ability to work independently and manage tasks in a fast-paced environment.
  • Fresh graduates are encouraged to apply.
We Offer:
  • A competitive salary between RM2.5k - RM5k per month.
  • Comprehensive benefits including a medical card, hospitalization, and life insurance (subject to final approval).


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