Customer Service Representative for Travel Experiences

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full time

About Klook

We are a leading platform for experiences and travel services, dedicated to bringing the world closer together through unforgettable moments.

Founded in 2014 by three passionate travelers, our mission is to inspire and enable joy for travelers worldwide. We offer over half a million curated quality experiences across 2,300 destinations, from iconic attractions to thrilling adventures.

Our international community of over 1,500 employees shares a common vision: to create a joyful workplace where everyone belongs.

We work hard and play hard, driven by our core beliefs:

  • Push boundaries
  • Ask for and give feedback
  • Take ownership
  • Help each other

We strive for excellence and believe in achieving greater heights together. Join us in shaping the future of travel

Key Responsibilities:

  1. Respond to customer inquiries and complaints via phone, online chat, or email
  2. Resolve customer issues according to company procedures
  3. Maintain a positive attitude and provide empathetic support
  4. Enter and update accurate customer interaction information in our system
  5. Modify bookings based on company processes and activity terms
  6. Liaise with external vendors to fulfill booking changes
  7. Stay updated on company procedures and processes
  8. Share customer feedback with relevant departments for improvement

Requirements:

  • Fresh graduates welcome to apply
  • Proficient in English and Mandarin (both verbal and written)
  • Previous customer service experience an advantage
  • Able to work shifts, including weekends and public holidays
  • Problem-solving mindset to address customer needs
  • Strong written and verbal communication skills
  • Team player with keen attention to detail

Klook values diversity and inclusivity, providing equal opportunities for all. Our welcoming culture ensures everyone thrives and contributes to our shared success.



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