Technical Solutions Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Constructor Group Full time

Constructor Group is an innovative platform for education and research, leveraging machine intelligence and data science to cater to diverse needs. With a focus on teaching and administration, learning, and research, the company offers comprehensive solutions.

We are seeking an experienced Global Services Solutions Engineer to work closely with the sales team in pre-sales demos, post-sales customer support, and integrations. This role plays a vital part in helping sales teams grow and deliver products to customers.

Duties & Responsibilities:
  • Support sales teams in promoting, marketing, and demoing Constructor Platform solutions.
  • Maintain frequent interactions with prospects, customers, and partners through meetings and discussions.
  • Create customized demos, scripts, and scenarios to enhance sales performance.
  • Collaborate with Project Managers, Product Managers, Dev-ops teams, Course Designers, and other stakeholders internally and externally.
  • Address customer inquiries promptly and professionally.
  • Empower customers to become proficient users through education and support.
  • Document customer interactions using ticket tracking systems.
  • Foster proactive follow-ups to ensure issues are resolved to customer satisfaction.
  • Elevate customer concerns to senior support engineers as needed, providing detailed descriptions of problems along with analysis steps.
  • Effectively collaborate with internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.).
  • Contribute to knowledge base articles and technical documents.
  • Participate in regular support team meetings.


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