Retail Customer Advocate
2 days ago
As a Customer Engagement Specialist at Cycle & Carriage Malaysia, you will play a vital role in delivering exceptional customer experiences.
This is an exciting opportunity for someone who is passionate about customer service, has excellent communication skills, and is able to work in a fast-paced environment.
Responsibilities:- Interact with customers in a friendly and professional manner.
- Assign customers to available executives with ease and efficiency.
- Address customer inquiries and resolve issues promptly and professionally.
- Monitor activities such as test drive and demo car movement to ensure customer satisfaction.
- Compile accurate and timely reports and related documents.
- Support CSI and CRM activities with a focus on continuous improvement.
The ideal candidate will have:
- A minimum Certificate or Diploma in any discipline preferably in Hospitality/ Hotel Management or similar disciplines.
- Prior experience in front-line (Front-desk/ Customer facing) environments, preferably in retail or hotel industries. Fresh graduates are also encouraged to apply.
- Pleasant personality and strong communication and interpersonal skills.
- English language proficiency.
- Flexibility to work on rotated weekends, including Public Holidays, with varying shift hours.
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