Retail Customer Advocate

2 days ago


Johor Bahru, Johor, Malaysia Cycle & Carriage Malaysia Full time

As a Customer Engagement Specialist at Cycle & Carriage Malaysia, you will play a vital role in delivering exceptional customer experiences.

This is an exciting opportunity for someone who is passionate about customer service, has excellent communication skills, and is able to work in a fast-paced environment.

Responsibilities:
  • Interact with customers in a friendly and professional manner.
  • Assign customers to available executives with ease and efficiency.
  • Address customer inquiries and resolve issues promptly and professionally.
  • Monitor activities such as test drive and demo car movement to ensure customer satisfaction.
  • Compile accurate and timely reports and related documents.
  • Support CSI and CRM activities with a focus on continuous improvement.

The ideal candidate will have:

  • A minimum Certificate or Diploma in any discipline preferably in Hospitality/ Hotel Management or similar disciplines.
  • Prior experience in front-line (Front-desk/ Customer facing) environments, preferably in retail or hotel industries. Fresh graduates are also encouraged to apply.
  • Pleasant personality and strong communication and interpersonal skills.
  • English language proficiency.
  • Flexibility to work on rotated weekends, including Public Holidays, with varying shift hours.


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