Service Desk Coordinator
2 days ago
Customer Service Executive Wanted
We are looking for a highly skilled and customer-focused individual to join our team at AM Sales & Marketing SDN BHD.
About the Position
- This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong background in customer service.
- The successful candidate will be responsible for responding to customer inquiries, identifying customer needs, and providing solutions and alternatives.
- They will also be responsible for building strong relationships with customers, collaborating with internal teams, and staying updated on product knowledge and industry trends.
- Responsibilities include generating sales orders, delivery orders, and invoices, following up on orders, scheduling orders, tracking back orders, and managing collections.
- Additionally, the candidate will support sales personnel by issuing quotations, proforma invoices, and processing & monitoring orders.
- They will track ETA dates, monitor outstanding sales orders, and provide updates to salespersons and customers.
- The candidate will ensure that all orders are processed timely according to company procedures and coordinate delivery arrangements.
Requirements
- Education: Professional Certificate, Diploma, Advanced Diploma, or Bachelor's Degree in any field.
- Experience: At least 2 years of customer service or a related field is preferred.
- Able to speak in English.
Our Benefits
- EPF
- SOCSO
- Annual leave
-
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