Service Desk Coordinator

2 days ago


Petaling Jaya, Selangor, Malaysia AM Sales Full time

Customer Service Executive Wanted

We are looking for a highly skilled and customer-focused individual to join our team at AM Sales & Marketing SDN BHD.

About the Position

  • This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong background in customer service.
  • The successful candidate will be responsible for responding to customer inquiries, identifying customer needs, and providing solutions and alternatives.
  • They will also be responsible for building strong relationships with customers, collaborating with internal teams, and staying updated on product knowledge and industry trends.
  • Responsibilities include generating sales orders, delivery orders, and invoices, following up on orders, scheduling orders, tracking back orders, and managing collections.
  • Additionally, the candidate will support sales personnel by issuing quotations, proforma invoices, and processing & monitoring orders.
  • They will track ETA dates, monitor outstanding sales orders, and provide updates to salespersons and customers.
  • The candidate will ensure that all orders are processed timely according to company procedures and coordinate delivery arrangements.

Requirements

  • Education: Professional Certificate, Diploma, Advanced Diploma, or Bachelor's Degree in any field.
  • Experience: At least 2 years of customer service or a related field is preferred.
  • Able to speak in English.

Our Benefits

  • EPF
  • SOCSO
  • Annual leave

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