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Technical Support Specialist
1 week ago
Welcome to EBC Financial Group
We are a dynamic global financial services provider, headquartered in London, with a specialization in global financial investment, asset management, and financial consulting. Our talented team comprises seasoned professionals and young individuals who contribute diverse perspectives and impressive skills.
Since our inception in 2020, we have experienced rapid growth and expansion into major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok, and more. At EBC, our core values include integrity, respect, and youth.
Your Key Responsibilities:
- Guarantee the smooth functioning of trading platforms (MT4/MT5) and associated systems.
- Apply configuration updates to Platform Components.
- Execute software installations, upgrades, and regular audits.
- Foster collaboration with various teams and outsourcing companies to support trading activities.
- Maintain current knowledge of industry trends and technologies.
- Analyze system performance and identify areas for improvement.
Requirements:
- A minimum of a Bachelor's Degree in Information Technology or a related field.
- At least 2 years of experience in Technical Support or related fields. We welcome fresh graduates; training will be provided.
- Preferable experience in MT4 / MT5 trading system administration.
- Prior experience in trading, investment, finance, or forex is beneficial.
- Experience handling client inquiries and technical issues in Financial Services, Forex, or Futures is also advantageous.
- Excellent communication skills in both English and Mandarin for effective communication with global colleagues.
- Strong problem-solving and analytical skills with a passion for trading.
- Flexibility and willingness to adapt to shifting arrangements.