Technical Support Specialist

2 days ago


Selayang Municipal Council, Malaysia Muji Malaysia Sdn Bhd Full time

About the Job

We are seeking an experienced Technical Support Specialist to join our team at Muji Malaysia Sdn Bhd. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users.

Key Responsibilities:

  1. Provide technical support to users via phone, email, or in-person.
  2. Troubleshoot and resolve technical issues related to hardware, software, and IT systems.
  3. Document and track technical issues, including their resolution and follow-up actions.
  4. Participate in training sessions to enhance technical knowledge and skills.
  5. Develop and maintain technical documentation, including user guides and FAQs.
  6. Contribute to the development of new technical tools and processes to improve service delivery.


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