Credit and Collections Specialist
4 days ago
Job Description
The role of a Credit and Collections Specialist at Starhub Ltd involves managing corporate customer accounts, ensuring timely payments, and resolving any disputes or queries that may arise. This position requires strong communication skills, the ability to work independently, and proficiency in Microsoft Office applications, particularly SAP AR module.
Key Responsibilities
- Follow up on collections and payment matters with corporate customers, supporting customer queries and dispute resolution.
- Send reminders, letters of demand, and arrange termination of service and debt recovery actions.
- Conduct credit assessments for approval of sales orders and services.
- Review and approve payment extension and instalment requests.
- Handle payment allocation and reconciliation.
- Collaborate with the Sales Team to track collection progress and identify areas for improvement.
Required Qualifications
- A degree in Finance, Business, or Economics.
- At least 3 years of experience in credit and collection roles.
- Excellent interpersonal and communication skills, with the ability to manage internal and external customers.
- Advanced skills in MS Office applications and experience in SAP AR module is highly desirable.
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