Collections Executive

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

Minimum Requirements:

  • Minimum SPM, STPM, Diploma or Degree Holder.
  • Fresh graduates are encouraged to apply.
  • Well knowledge of PC and proficiency in MS Office.
  • Listening skills to empathize and listen to other person's ideas.
  • Persuasion skills in order to move others into positive action, attitudes and behavior.
  • Ability to handle & manage stress.

Main Purpose of Job:

The main purpose of a collector is to manage customer's account on a monthly basis, ensure all accounts pay before the due date & to ensure customer's account is maintained and does not increase in aging.

Job Description:

  • Responsible for each individual collection result.
  • Advise customers to make the payment on time.
  • Act as a reminder to inform customers regarding the payment due date.
  • Respond to customer requests based on their requirements.
  • Maintain customer service and company image.
  • Complete dunning activities based on allocated queues.
  • Extensive follow-up with customers via phone calls/email/fax to ensure payments are made in accordance with credit terms.
  • Achieve the set standards in collections and financial objectives of collections as determined by management.

Working Conditions:

  • Working Day: Monday - Saturday (5-day work; selected candidates will be entitled to one rest day and off day on an alternate basis).
  • Working Time: 9 a.m. - 6 p.m.
  • Incentives provided if KPIs are met.

Additional Benefits:

  • EPF / SOCSO / PCB.
  • Training Provided.
  • Overtime Pay.
  • Allowance Provided.
  • Medical Insurance.

Important Notice:

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Team Leader Senior Executive Call Centre Based in Kuching.

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