Traditional Chinese Customer Success Associate
2 weeks ago
We are seeking a skilled Traditional Chinese Customer Success Associate to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd. as a Global Customer Service Representative.
- This role requires working on rotational shifts 24/7 and speaking, reading, and writing in Traditional Chinese is essential.
- The ideal candidate will have strong critical thinking skills, a proactive attitude, and composed communication in challenging situations.
- We offer a comprehensive benefits package including training, medical and insurance coverage, EPF, Socso, EIS, etc., and medical leave.
- This role involves handling pre and post reservation inquiries via phone, email, and fax, customer requests by phone and email, modifying, changing, and/or cancelling existing reservations.
- You will make outbound calls to hotels/guests to arrange special requests, act as liaison between guests and hotels to resolve complaints.
- Manage relationships with hotels by providing high levels of customer service and account management support.
Required skills include fluency in Traditional Chinese, strong communication skills, problem-solving skills, customer relationship management, and empathy.
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Hotel Reservation Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeAbout this RoleWe are looking for an experienced Hotel Reservation Specialist - Traditional Chinese to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd. as a Global Customer Service Representative.This position involves handling rotational shift work 24/7 and requires proficiency in Traditional Chinese language.The successful candidate will be able to...
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Global Customer Service Representative
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeCustomer Success Specialist - Traditional Chinese (Reservation)We are seeking a skilled Traditional Chinese Customer Success Associate to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd. as a Global Customer Service Representative.This role requires the ability to work on rotational shifts 24/7, speaking, reading, and writing in Traditional Chinese is...
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