Computer Support Technician

2 days ago


Penang, Malaysia Advanced Energy Management Limited Full time

We are seeking a skilled IT professional to join our team as a Technical Support Specialist. The ideal candidate will have a strong background in computer systems, network administration, and customer service, with experience working in a Service Desk environment.

The Technical Support Specialist will be responsible for delivering top-notch assistance to our internal customers, ensuring their hardware and software issues are resolved promptly and efficiently. This includes receiving, troubleshooting, and resolving technical problems, tracking and resolving PC issues, and logging, monitoring, and closing tickets in the Service Desk Tool.

Responsibilities:

  • Receiving and resolving technical problems from internal customers
  • Tracking and resolving PC issues
  • Logging and closing tickets in the Service Desk Tool
  • Directing advanced technical problems to the appropriate resource
  • Installing and configuring software and peripherals
  • Maintaining and updating support information
  • Providing training and support to new hires and internal customers


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