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Success Team Director

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia ThoughtFull Full time

Key Responsibilities:

  • Drive team performance and achieve set goals
  • Create new process flows and implement better ways of working
  • Participate in product improvements and drive business growth through renewals
  • Understand, analyze, and synthesize micro-level data and insights to make data-driven decisions
  • Build rapport with key client stakeholders and own the entire client lifecycle
  • Boost adoption, retention, and engagement through proactive monitoring and analysis of client data

Requirements:

  • About You:
    • Relevant work experience of 5-7 years in client success, account management, change management or strategic Human Resources where you have demonstrated the ability to manage multiple projects/portfolios with either high recognised revenue or large/diverse set of stakeholders. Team lead experience ideal.
    • At least 2 years experience working in or with insurers, brokers, and/or healthcare payors.
    • Displays a strong professional conduct, excellent stakeholder management (from rank-and-file to C-suite) and written and verbal communication skills tailored to fit audience.
    • Strong business acumen and detail-oriented with excellent time management skills, i.e., the ability to plan, prioritise, and deliver several initiatives at any given time.
    • Ability to utilise quantitative and qualitative data analysis to derive insights and drive key success metrics such as client engagement and utilisation.
    • Proactive, a fast learner, resourceful with a high regard for discipline and commitment to your work.
    • Continuously thinks of ways to make processes and your (and the team's) work more efficient and leaner while achieving impact with clients.
    • Comfortable working, navigating and taking ownership in an environment of rapid growth, change and states of flux, and ambiguity.
    • Experience or exposure working with HR professionals (e.g. Talent Management, Benefits & Compensation, Employee Engagement and Culture) is an added advantage.
    • Background in Industrial and Organisational Psychology added advantage.