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Success Team Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Staple Full time

As a Success Team Lead at Staple, you will be responsible for leading our customer success team and driving business growth through strategic account planning and execution.

Our software helps companies optimize document processing, enabling them to enhance decision-making capabilities. With our expertise in AI/ML models, we can rapidly deploy solutions that meet the evolving needs of our customers.

You will work closely with cross-functional teams to develop and implement targeted account strategies, resulting in significant revenue growth and increased customer satisfaction.

Main Responsibilities
  1. Leadership: Lead the customer success team, providing guidance and direction to ensure successful execution of account strategies.
  2. Strategic Planning: Collaborate with the sales team to develop and execute targeted account plans, driving business growth and increasing customer engagement.
  3. Account Management: Manage and expand existing customer relationships, ensuring high levels of satisfaction and driving revenue growth.