Senior CRM Manager
6 days ago
This Senior Executive role focuses on building strong relationships with our customers and driving business growth through effective customer engagement strategies.
The ideal candidate will have a proven track record of success in customer-facing roles and be able to develop and implement effective customer engagement strategies.
- About the Job:
- Lead the development and implementation of a comprehensive customer relationship management strategy to drive business growth.
- Build and maintain strong relationships with customers to understand their needs and preferences.
- Coordinate and organize customer appreciation events to strengthen our bond with customers and stakeholders.
- Develop and plan communication materials and distribution schedules for emails, letters, and other correspondence.
- Liaise with relevant authorities and service providers to ensure the implementation of our CRM strategy and plans.
- Monitor operating costs and improve event coordination targets to ensure meeting targets.
- Address customer issues and problems quickly and liaise with various key departments to ensure all issues are resolved.
Key Skills:
- Experience in the FMCG industry.
- Masters or degree in International Business or Mass Communications or equivalent.
- At least 5-7 years' experience in event planning or communication or corporate affairs.
- Familiarity with software for creative design and communications.
- Commitment to ethical conduct and leadership skills to provide business operational excellence.
- Knowledge in customer relationship management, public relations, and communication.
- Excellent decision-making skills and good judgment.
- Good command of oral and written English.
- Proficient with computer application software (MS Office, dbase, etc.).
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