Online Business Operations Associate
4 days ago
Leverage your exceptional customer service skills as an Online Business Operations Associate at Leanis Solutions Sdn Bhd This role involves providing first-line support to merchants from different regions, ensuring timely resolution of transaction-related issues and effective escalation of complex cases.
Main Responsibilities:- Merchant Onboarding: Assist new merchants in setting up their accounts and resolving any initial issues.
- Transaction Monitoring: Monitor transactions for potential issues and address them promptly.
- Escalation Management: Identify and escalate critical issues to higher-level support teams for swift resolution.
- Quality Reporting: Submit detailed reports on merchant interactions, issue resolutions, and quality control measures.
- A diploma in any field is required, but fresh graduates are also encouraged to apply.
- Fluent communication and writing skills in English and Bahasa Malaysia.
- A stable internet connection, personal computer, and dedicated workspace for remote work.
- An eye for detail and ability to verify system-provided information accurately.
- Flexibility to adapt to varied shifts (10PM to 10AM or 10AM to 10PM) for six days a week.
- Strong analytical and problem-solving skills, including technical troubleshooting and multitasking capabilities.
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Sales Operations Associate
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