Business Systems Analyst

2 days ago


Seri Kembangan, Selangor, Malaysia Quantios Full time
Job Description

Quantios is a leading provider of SaaS solutions for the Wealth, Trust, and Corporate Services (TCSP) industry. We are driving digital transformation in this fast-changing sector by leveraging AI, automation, and advanced technology.

As a Business Application Consultant, you will play a key role in ensuring timely and effective resolution of technical issues experienced by our users. Your responsibilities will include logging incidents, troubleshooting, diagnosing, and resolving application, system, and configuration issues.

This dynamic role offers opportunities to develop IT skills, gain hands-on experience, and advance professionally in a fast-paced environment with potential career growth into senior or leadership positions.

Key Responsibilities
  • Respond to incoming support requests via QUS and ensure accurate logging of incidents.
  • Categorize incidents based on priority and impact, ensuring proper tracking and updates.
  • Monitor tickets and maintain timely communication with users throughout the resolution process.
  • Provide initial diagnosis and resolve common product issues or escalate more complex cases to L3 support.
Troubleshooting and Escalation
  • Perform advanced troubleshooting for software applications, hosting environments, and configurations.
  • Collaborate with internal teams to address unresolved or recurring issues, escalating cases as needed.
  • Develop and utilize bespoke tools, scripts, and diagnostic utilities to enhance efficiency.
  • Suggest and document workarounds or interim fixes for application defects.
Knowledge Management and User Education
  • Utilize and expand the knowledge base by documenting new issues, solutions, FAQs, and best practices.
  • Educate users on basic application functionalities, system processes, and self-service resources.
  • Assist in maintaining and refining SOPs for escalation, troubleshooting, and resolution workflows.


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