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Process Transformation Expert

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time
Job Description:

The Senior Process Consultant is responsible for managing end-to-end process re-engineering/improvement activities to achieve measurable change in Global Operations (Ops). This role supports various transformation-related challenges faced by Global Ops, anticipating business and customer requirements, designing new process improvement delivery models, target operating models, and technology solutions.

Key Responsibilities:

  • Operate transformation program management level leading Business Service Transformation Portfolio, working across global business and regions.
  • Focusing on the end customer, creating a better customer experience, and reengineering processes end to end, while delivering OKRs.
  • Deliver projects and initiatives by helping prioritize opportunities, designing, implementing, and embedding change to operations processes.
  • Support meeting overarching portfolio strategy of one or more Operations Transformational Programs.
  • Mentor process analysts in a program/project environment, guiding them to deliver program/project objectives.
  • Deliver step-change in operational performance through identification and initiation of new process improvement initiatives aligned with local/regional transformation initiatives.
  • Act as trusted advisor and partner to stakeholders, identifying commercially based decisions on prioritizing and optimizing project portfolios.
  • Work with businesses as delivery partners to develop objectives and quantitative recommendations.
  • Deliver globally standard solutions and designs.
  • Ensure project objectives are met and sustainable.
  • Built trusted partnerships with internal customers by consistently identifying and delivering value-added consultancy services and delivery exceeding expectations.