Insurance Process Transformation Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Sentient Concepts Full time
Job Description

Sentient Concepts seeks a seasoned Insurance Process Transformation Specialist to lead operational process improvements and drive business growth in the Asia Pacific markets. As a key member of our team, you will be responsible for analyzing and redesigning workflows to enhance efficiency, reduce costs, and improve service delivery.

Key Responsibilities
  • Analyze current operational processes to identify gaps and opportunities for optimization.
  • Design and implement best practices and innovative solutions to streamline operations and support business growth.
  • Leverage data analytics to provide insights into operational performance and inform decision-making.
  • Develop and maintain reports and dashboards to monitor key operational metrics and identify trends.
Requirements Gathering and Analysis
  • Serve as a product owner for regional platform and regional service projects, collaborating with stakeholders across markets to consolidate, document, and analyze requirements for process improvements and harmonization.
  • Conduct in-depth analysis of current operational processes to identify areas for improvement and optimize them.
  • Ensure that operational solutions meet regulatory requirements and company standards.
Stakeholder Engagement and Strategy
  • Work closely with internal stakeholders, cross-functions, and cross-countries to facilitate workshops and meetings, gather feedback, communicate updates, and drive consensus on priorities and solutions.
  • Evaluate market trends, new-gen technology, and bring them to markets to evaluate and leverage for continuous CX and process improvements.


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