Employee Scheduling Director

7 days ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Role Summary

The WFM Manager is responsible for leading workforce management initiatives at Teleperformance. Key responsibilities include:

Main Duties
  • Developing and implementing effective workforce management strategies.
  • Collaborating with operations teams to ensure optimal resource allocation.
  • Creating and managing employee schedules to meet client SLAs.
  • Implementing scheduling strategies to optimize staffing levels and maximize productivity.
Essential Qualifications
  • Bachelor's degree in Business, Operations Management, or related field.
  • Proven experience in workforce management within a BPO environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in workforce management tools and software.
  • Excellent communication and leadership abilities.


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