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Customer Service Analyst
2 weeks ago
At SWIFT, we are committed to providing exceptional customer experiences. As a Senior Customer Service Analyst, you will play a critical role in ensuring that our customers receive timely and accurate support throughout their onboarding process.
Your primary responsibility will be to interface with internal and external customers, building strong relationships and resolving inquiries in a professional and efficient manner.
Key Responsibilities- Validate and process joining requests accurately and efficiently using our established processes and applications.
- Maintain accurate and up-to-date customer information.
- Resolve customer inquiries regarding the status of their request in a timely and professional manner.
- Customer-focused individual with excellent interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
