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Global Desktop Service Director

2 weeks ago

Bayan Lepas, Penang, Malaysia Entegris Full time

Job Title: Global Desktop Service Director

The role involves leading and overseeing the delivery of high-quality field services to clients worldwide.

This position requires managing the field service teams, driving service efficiency, ensuring customer satisfaction, and implementing best practices for service delivery across diverse geographic regions.

Key Responsibilities:

  1. Develop and execute the strategic vision for the global Desktop field service function.
  2. Lead and manage a geographically distributed team of managers and support staff.
  3. Collaborate with senior leadership to align field service strategies with overall business objectives.
  4. Mentor and develop team members, fostering a culture of continuous improvement and operational excellence.

Requirements:

  • Bachelor's degree in Engineering, Business Administration, or a related field (Master's degree preferred).
  • Proven experience (10+ years) in a senior field service management role, including at least 5 years in a leadership position.
  • Strong understanding of field service operations, including global service delivery, resource planning, and customer satisfaction.
  • Experience managing large, diverse, and remote teams across multiple regions.
  • Excellent leadership, communication, and interpersonal skills.