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Automation Service Technician

2 weeks ago

Petaling Jaya, Selangor, Malaysia Swisslog Holding AG Full time
About the Role

The Automation Service Technician position at Swisslog Holding AG requires a highly skilled individual who can provide exceptional customer support and service after the completion of project implementation. As an Automation Service Technician, you will be responsible for delivering high-quality service as agreed upon by our customers, ensuring adherence to all relevant instructions and technical standards.

You will work closely with customers to maintain their systems in good working condition and provide regular maintenance services on-site locally. Your primary focus will be on troubleshooting and resolving issues efficiently, responding to customer concerns in an adequate manner, and possessing a strong sense of customer requirements and proactive thinking.

  1. Providing hotline or onsite support to customers for the system installed (during and after office hours 7x24)
  2. Provide regular maintenance service on site locally
  3. Must respond to customers' concerns and complaints in an adequate manner, always in the interest of Swisslog.
  4. Must have a sense for customer's requirements and proactive thinking to turn the requirement into action.
Requirements
  • At least a Diploma holder in Mechanical/Electrical/Controls Engineering or equivalent.
  • Min 1 year of working experience preferably in installation, commissioning and customer support services of industrial/process equipment.
  • Independent and able to work under pressure, tight schedule and odd hours.
  • Proactive with a strong customer and team focus.