Swedish Food Market Leader

4 days ago


Petaling Jaya, Selangor, Malaysia Ikano Bank AB Full time
Job Description

We are seeking a highly skilled Cafe Manager to lead our team in IKEA Cafe. As a key member of our management team, you will be responsible for ensuring the smooth operation of the cafe, providing exceptional customer service, and maintaining high standards of quality and food safety.

The successful candidate will have experience in a fast-paced restaurant or kitchen environment, with proven leadership abilities and commercial acumen. You will possess excellent communication and interpersonal skills, able to work effectively with both internal and external stakeholders.

In this role, you will be responsible for:

  • Leading by example and setting high standards for customer service and food quality;
  • Ensuring the daily operational routines and actions set out by my manager for the area are implemented;
  • Maintaining a safe and healthy working environment, adhering to IKEA Quality and Food Safety Policies and routines;
  • Creating a positive and inclusive work environment, where colleagues feel valued and empowered to succeed;
  • Supporting and coaching colleagues to meet the needs of our customers and grow professionally;
  • Initiating commercial activities to attract store visitors and increase productivity during quiet periods;
  • Having a daily dialogue with customers to gather feedback and learn about their needs and wants.


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