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Ecommerce Operations Specialist

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time
{"h1": "Ecommerce Junior Executive Job Description", "p": "At TIME's group, we're seeking a highly motivated and detail-oriented Ecommerce Junior Executive to join our dynamic team. As a key member of our e-commerce operations, you will be responsible for managing our online stores across multiple platforms, including Shopee, Lazada, and Tiktok.

Your primary focus will be on ensuring seamless website management, order processing, and customer support. You will also assist in executing online marketing campaigns, analyzing sales data, and collaborating with vendors to drive business growth.

Key Responsibilities:

* Website Management: Upload and update product listings, descriptions, and prices on our e-commerce platform.
* Order Processing: Handle customer orders, ensure correct inventory levels, and coordinate with the warehouse or logistics team for timely deliveries.
* Customer Support: Respond to customer inquiries through email, chat, or phone, and address complaints or issues.
* Digital Marketing Support: Assist with the execution of online marketing campaigns, such as SEO, social media promotions, and email marketing.
* Data Analysis: Monitor website traffic, sales data, and customer behavior to prepare reports and support decision-making.
* Product Photography: Assist with capturing high-quality images for product listings.
* Inventory Coordination: Work closely with the stock management team to ensure proper levels of products are maintained online.
* Collaboration with Vendors: Coordinate with suppliers and vendors for product updates and promotional activities.

Requirements:

* Diploma/Degree in Ecommerce/Business/Marketing or an equivalent profession. (Fresh graduates are welcomed)
* Preferred languages: English, Bahasa Malaysia, Mandarin (to effectively communicate with Mandarin-speaking suppliers)
* Preferred Soft Skills: Multitasking, Communication, Organizational, Detail-Oriented
* Preferred Technical Skills: Marketing, Ecommerce Operation, Content Creation
* Charismatic, Open-Minded, Responsible, Self-Motivated

If you're a motivated and detail-oriented individual with a passion for e-commerce, we encourage you to apply for this exciting opportunity.

Please submit your application, including your resume and a cover letter, to [insert contact information].

We look forward to hearing from you"}