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Technical Support Specialist

2 months ago

Kulai, Johor, Malaysia SEER S&R Full time

**Job Position:** Senior Technical Support Engineer/ Support Engineering Manager

**Salary:** Up to RM10,000

**Location:** Kulai I-park

**Job Summary:** We are seeking a highly skilled Technical Support Engineer/ Support Engineering Manager to join our team at SEER S&R. The successful candidate will be responsible for providing technical support to customers, resolving hardware and software issues, and staying up-to-date with the latest networking technologies.

**Key Responsibilities:**

  • Provide technical support to customers via phone, email, or in-person
  • Investigate and resolve customer complaints related to product failures
  • Test and troubleshoot customer problems in a lab environment
  • Stay current on networking technologies and new product offerings

**Requirements:**

  • Degree or Diploma in Electrical/Electronic Engineering/Computer Science
  • Bilingual in English and Chinese
  • Strong communication and problem-solving skills
  • Knowledge of network operating systems and installations
  • Expertise in troubleshooting networking protocols
  • Minimum 1 year of working experience