People Services Team Lead Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Al-Futtaim Full time

Job Overview

We are seeking an experienced People Services Operations Team Lead to join our team in Kuala Lumpur, Malaysia. As a key member of the People Services team, you will be responsible for leading onboarding and offboarding activities for markets in Singapore, Malaysia, and Thailand, supported by the Dubai People Services Hub.

Key Responsibilities

  • Lead operational excellence initiatives within the team, focusing on efficient service delivery models and stakeholder engagement.
  • Oversee change management initiatives, collaborating with business partners to develop plans and ensure smooth transitions.
  • Monitor team performance, providing regular feedback and implementing corrective actions to drive continuous improvement.
  • Analyze data to identify areas for improvement and optimize onboarding and offboarding experiences.
  • Drive innovation in HR Operations practices through the use of technology and other available tools.

Requirements

  • Minimum 6-7 years' experience as an HR Generalist with progressive responsibilities in HR Shared Services environments.
  • Minimum 2 years of management/supervisory experience preferred.
  • Knowledge of HR Shared Services Tiered level support set up, management principles, and best practices.
  • Strong leadership and communication skills, ability to influence and inspire others, and build positive productive working relationships.
  • Proficiency in data management and analysis, technology proficiency, and knowledge of relevant labor laws and regulations.


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