ResMed People Experience Team Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia ResMed Full time

Our company's foundation lies in the people who drive our strategy. We don't just leverage resources; we engage and attract high-performing talent through partnerships with leaders. Our goal is to design and deliver people solutions that enable our employees to excel, driving exceptional ResMed success.

About the Team

The primary role of the Global People Experience Team is to coach, mentor, and lead a highly agile team of People Experience Associates and Specialists within the ResMed Shared Services hub. This ensures timely responses to employee queries and requests, leveraging technology platforms while focusing on quality documentation and data integrity.

About the Role
  • Develop the team through coaching, training, and data-driven conversations.
  • Create a team culture that taps into individual strengths and fosters growth and improvement.
  • Motivate and engage team members in delivering exceptional personal experiences.
  • Design and monitor service level agreements for case management systems and analyze areas for improvement.
  • Oversee task distribution among team members, identify discrepancies, and reallocate tasks for efficient workflow management.
  • Coordinate with SMEs to ensure team members gain necessary expertise and knowledge.
  • Key skills include communication, results-oriented thinking, taking ownership, and customer empathy.
  • Work with internal partners to deliver performance metrics measuring service effectiveness.
  • Collaborate with the People Systems and Analytics team to pinpoint areas for improving the ResMed employee experience.
  • Interact with global People Team members to provide support through the Shared Services Hub.
About You

We're looking for someone with a Bachelor's degree and at least 5 years of related experience. They should have sound understanding of Workday, case management, and knowledge base tools, as well as organization and project management skills.



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