Retail Operations Manager
2 weeks ago
Job Overview
We are seeking a skilled and motivated Retail Operations Manager to join our team at SHISEIDO. As a key member of our sales and retail operations team, you will play a critical role in driving business performance and achieving commercial targets.
Main Responsibilities:
- Develop and implement strategies to drive sales growth and improve operational efficiency across the allocated offline channels.
- Lead a team of highly energetic point-of-sale professionals to achieve sales objectives and improve customer satisfaction.
- Collaborate with cross-functional teams to develop and execute marketing and retail activities that drive sales and brand awareness.
- Monitor and analyze sales performance, identifying areas for improvement and implementing effective interventions to drive business results.
- Provide regular feedback and insights on retail outlook, competitive activities, and retailer developments to inform business decisions.
Key Performance Indicators (KPIs):
- Stock returns not exceeding permitted budget percentage.
- POS personnel cost management, including headcount planning, salary, overtime, commission, and incentives.
- Tester usage optimization for in-store and outpost events.
- BA performance and productivity.
- Store and counter productivity.
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