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Global Service Delivery Lead

1 week ago

Bayan Lepas, Penang, Malaysia Teleperformance Full time
About the Role

Teleperformance is seeking a highly skilled Global Service Delivery Lead to join our leadership team. As a key member of our operations team, you will be responsible for leading and developing high-performing teams across multiple workflows in a fast-paced environment.

In this role, you will manage the overall performance and governance of Statements of Work (SOW), working closely with Vendor Account Management and Business Development to ensure seamless service delivery. Your expertise in process excellence and people management will drive business growth, employee engagement, and customer satisfaction.

Key Responsibilities:
* Manage day-to-day operations in accordance with SOW requirements and SLAs
* Establish vendor infrastructure necessary for service delivery
* Provide exceptional people management, mentorship, and career development to team members
* Flag and escalate business risks timely to clients and stakeholders

We are looking for a strategic thinker with strong analytical and problem-solving skills, who can thrive in a dynamic environment. If you are passionate about creating an exceptional user experience and driving business results, we encourage you to apply.

Benefits:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

We value diversity and inclusion, and welcome applications from talented individuals from diverse backgrounds.