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Senior User Experience Architect

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time
About the Role

As a seasoned UX expert, you will be responsible for driving the client and employee user experience of Corporate and Institutional Business (CIB) CRMx Platform. Your key objective is to create intuitive flows that delight our coverage people and meet the goals of our Corporate and Institutional business.

You will internalise complex information about products and services to make them understandable to real humans like you and us. This role requires empathy and business understanding in equal parts.

Key Responsibilities:
  • Create the vision for a standout user experience across CIB CRMx platforms & services and drive its realisation with the larger design team, business and tech.
  • Use wireframes to express your vision and seek alignment and deliver the final flows with applied components from our design system.
  • Partner closely with product owner and business owner to understand their needs, goals and what makes a difference to them and use your knowledge and skill to help them define and refine problem statements.
  • Engage regularly with research, analytics and value capture teams to understand pain points and opportunities to improve the experience.
  • Demonstrate entrepreneurial spirit and ability to be hands-on. Drive, grit and the ability to evangelise the significance of user experience is an essential skill for any senior team member to affect change.
  • Focus on CRMx within the Corporate and Institutional Banking (CIB) domain which includes corporate banking and trading platforms, API developer platforms, and internal employee productivity tools and services.
  • Familiarity with design language systems, component libraries, and UI best practices is required. You must be able to structure your time, and be capable of taking the initiative. Delivery responsibilities span prototyping, testing, working with engineers on quality assurance processes.
  • You understand and operate in Scrum and Agile methodologies.
  • The team delivers quality tool and service design, meant to enable colleagues and customers. Ensure data management and protect it while considering designs.
  • Risk management is interwoven in design activities and you will need to ensure that risk is always a consideration throughout your design process all the way to delivery.
Requirements:
  • Strong influencing and communication skills – oral, written and presentation.
  • Strong understanding of visual elements, including application of brand standards (Layout, Type, Fonts…).
  • Knowledge of corporate banking concepts.
  • Able to collaborate with engineers to help and guide them in translating design to code.
  • Able to translate UI design into interactive prototypes.
  • Understanding of human centred design methodologies and usability testing.
  • Working knowledge of enterprise project methodology, and capable of working with IT to manage business and technical requirements for documentation.
  • Ability to advise on solutions that suit all, with global diversity understanding.
  • Familiarity with Information architecture and interaction design.
  • Experience in Agile and/or LEAN projects and expertise in Figma.
  • Good stakeholder management and influencing skills.
  • Strong communication skills and excellent written skills in English.
  • Love to take ownership, see projects through to launch and keep an eye on them afterwards, always looking for improvement.
About Standard Chartered

We are an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.