Centralised Revenue Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Mana-Mana Suites Sdn Bhd Full time

Mana-Mana Suites Sdn Bhd is a leading hospitality company in Southeast Asia. We are currently seeking a highly experienced Centralised Revenue Manager - Guest Experience Specialist to join our team. This role will be responsible for driving revenue growth, enhancing guest experience, and delivering exceptional customer service.

Key Responsibilities:
  1. Revenue Growth and Guest Experience:
    • Develop and implement pricing strategies to maximise revenue and occupancy.
    • Work closely with the E-Commerce Manager to develop long-term and short-term rental strategies.
    • Ensure that all reservation agents and guest relations staff provide exceptional customer service to guests.
  2. Reservations Management:
    • Supervise the centralised reservations team to ensure prompt and professional handling of inquiries.
    • Monitor reservation systems and ensure accurate information regarding room availability, rates, and promotions.
  3. Performance Analysis:
    • Analyse key performance metrics such as ADR, RevPAR, and daily pick-up trends.
    • Provide insights and recommendations based on data analysis to support decision-making processes.


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