Fendi Store Leader

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Fendi Italia Srl Full time
Retail Operations Role:

We are seeking a highly skilled and experienced Retail Operations professional to join our team as a Commercial Retail Expert. As a key member of our leadership team, you will be responsible for driving sales growth and delivering exceptional customer experiences across our luxury boutiques.

Key Responsibilities:
  • Sales Growth: Develop and implement strategies to drive sales growth, monitor and achieve store performance, and identify areas for improvement.
  • Team Development: Motivate and develop your team to achieve assigned sales targets, ensure consistency in team performance, and provide coaching and feedback to enhance individual performance.
  • Customer Experience: Manage quality of customer service to meet customer expectations, develop loyal customers, and ensure all customers are properly assigned to a Client Advisor for development.
  • Store Performance: Monitor and improve store performance, manage staffing roster, and enforce company policies.
Requirements:
  • Minimum 8-10 years of related experience in retail/luxury industry with at least 3 years of experience in the capacity of a boutique lead.
  • Strong business acumen, result-driven, goal-oriented, and able to implement all needed initiatives and demonstrate commercial creativity.
  • Proficient in MS Office, CRM, and retail tools.
  • Prior experience in building strong client relationships and delivering client-centric solutions.

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