Student Technology Liaison

4 days ago

Kampung Baharu Nilai, Negeri Sembilan, Malaysia Nilai University Full time
Job Summary:

The IT Support Executive at Nilai University is responsible for delivering high-quality technical support services to students and faculty. This role requires a strong technical foundation, excellent communication skills, and a customer-focused approach.

Main Responsibilities:
  • Customer Support: Provide prompt and effective technical support to students and faculty, resolving issues related to hardware, software, and network connectivity.
  • System Integration: Collaborate with various departments to ensure seamless integration of technology solutions, improving overall efficiency and productivity.
  • Training Programs: Develop and deliver training programs to enhance users' knowledge and skills in utilizing university technology resources.
  • Reporting: Prepare accurate and timely reports on technical incidents, trends, and recommendations for process improvements.
Essential Qualifications:
  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Technical Expertise: Strong understanding of IT concepts, including networking, databases, and web development.
  • Soft Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

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