Head, Wholesale Operations Readiness Centre, WORC
4 days ago
United Overseas Bank Ltd. is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America.
The bank's purpose is to build the future of ASEAN, guided by its unique culture and belief system, anchored on its values of being Honourable, Enterprising, United and Committed, and its people philosophy of Care, Growth and Trust.
About the DepartmentUOB Innovation Hub 2 (InnoHub2) is a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group.
InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank's growth ambition.
Job Responsibilities- Lead and manage multiple teams to drive project initiatives and execution
- Oversee WORC operations and handle escalation cases
- Work closely with Center of Excellence and Head office in project planning, resource management
- Gather and understand Business Requirements and Functional Specs/User Story documents
- Ensure the team provides operational readiness support and conduct training on new systems/enhancements to impacted operations and/or business users
- Provide post-implementation support to operations users
- Prepare, review and submit management reports as required by the Bank's Software Development Framework
- Prepare and submit weekly/biweekly/monthly reports for assurance check
- Foster a continuous improvement and innovative culture to drive efficiency towards excellence
- Minimum 10 to 15 years of experience preferably in financial institutions
- Well-versed in operations especially Swift standard in either Cash Management/ Trade Finance/ Loans/ Channels operations
- Good knowledge and experience in handling testing or test management life cycle
- Strong analytical skills
- Strong verbal and written communications skills, including effective presentation skills
- Experience in managing multiple teams
- Able to take ownership of issues and take them to closure
- Strong stakeholder management skills across various disciplines and levels
- Mature individual with strong leadership, influencing and problem resolution skills
- Lead human resource planning, development and staff management
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