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Commercial Client Services Representative

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

Cultivate Long-Term Partnerships with Commercial Clients

We recognize the value of long-term partnerships with our commercial clients. As a Commercial Client Services Representative, you will be responsible for providing exceptional service, ensuring timely payment arrangements, and promoting positive relationships with clients.

Your key responsibilities will include liaising with clients via phone and email, monitoring and prioritizing workflows, building subject matter expertise, and escalating relationship issues to senior leaders when necessary.

Main Objectives:
  • Liaise with clients via phone and email to deliver exceptional service.
  • Monitor and prioritize workflows to ensure targets and service standards are met.
  • Build subject matter expertise and knowledge by proactively engaging in production service delivery.
  • Evaluate the effectiveness of services delivered to clients and escalate any relationship issues to senior leaders when necessary.

We offer a dynamic work environment with opportunities for career growth and professional development, including comprehensive training programs, flexible working models, and access to global resources.