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Outlet Performance Coordinator

2 weeks ago


Subang Jaya, Selangor, Malaysia Carro Full time

About Our Team

We're a people-centric business with a passion for innovation and driving change in the automotive industry. Our diverse and inclusive team of over 4,000 employees across 7 countries speaks 9 languages, creating a unique work environment.

What We're Looking For

  • A highly motivated individual with a strong work ethic.
  • Excellent communication and interpersonal skills.
  • Able to multitask and work effectively in a fast-paced environment.
  • Familiarity with Microsoft Office and reporting tools.
  • A keen eye for detail and ability to maintain high standards.
Your Role

As our Retail Service Lead, you'll play a critical role in ensuring the success of our outlets. This includes:

  1. Managing outlet upkeep and performance, including NPS targets, online reviews, and outlet facilities management.
  2. Providing timely updates and reports to the Head of Wholesale Operations on assigned tasks.
  3. Hosting Outlet meetings to facilitate goal achievement among staff members.
  4. Maintaining outlet cost management, service quality improvement, staff development, and retention.
  5. Cultivating a positive customer experience through efficient outlet operations.
Key Responsibilities
  • Manage outlet upkeep and performance, including NPS targets, online reviews, and outlet facilities management.
  • Ensure timely updates and reports to the Head of Wholesale Operations on assigned tasks.
  • Facilitate effective communication among staff members through regular meetings.
  • Maintain high standards of outlet cost management, service quality, and staff development.
  • Continuously improve outlet operations for better customer experience.