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Data Insights Strategist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full time

About the Role

We are seeking a skilled Data Insights Strategist to join our team at TDCX. In this role, you will be responsible for providing business insight through metrics, reporting, and variance analysis coming from in-depth analysis.

You will prepare, develop and analyze daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in call center inbound/customer service programs.

This is an exciting opportunity to work with a leading provider of transformative digital CX solutions and contribute to the success of our clients.

Key Responsibilities

  • Provide business insights through metrics, reporting, and variance analysis
  • Prepare and analyze reports and presentations on Key Performance Indicators
  • Develop and implement data-driven strategies to improve performance
  • Analyze and present relevant data in an easy-to-understand format
  • Detailed oriented, independent, proactive and able to work under pressure to meet deadlines

About You

  • Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
  • Preferably with 2 years of working experience in the related field is required for this position
  • Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots and formulas, graphs, and flow charts
  • Proven experience in overseeing the design, development, and implementation of contact center operations