Strategic Decision Support Leader

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Fragomen Full time

About the Position

This Business Intelligence Specialist role is essential to driving the Firm's strategic technological and digitalisation excellence within Global Business Services in Malaysia.

The successful candidate will be responsible for managing and driving data-related operational excellence frameworks to ensure the efficient delivery of the Firm's goals and Client services.

About the Team

Fragomen Global Business Services Malaysia provides end-to-end Corporate Immigration services to Clients globally. The team in Malaysia supports a range of Clients in achieving their operational data analytical requirements.

Main Responsibilities

  • Act as a mediator between business users, developers, and project managers.
  • Organize meetings, workshops, and discussions to understand requirements.
  • Ensure all stakeholders have a clear understanding of project goals.
  • Manage expectations and address concerns throughout the project lifecycle.

Key Requirements

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Proven experience as a Business Analyst or in a similar role.
  • Strong analytical and problem-solving skills.
  • Proficiency in business process modelling and data analysis.
  • Excellent communication and stakeholder management abilities.
  • Experience with system development life cycle (SDLC) methodologies.
  • Knowledge of relevant software and tools (e.g., SQL, Excel, Power BI, Tableau, Figma, Balsamiq, Lucid chart, JIRA, Confluence, Trello).
  • Basic understanding of programming languages like Python or R.
  • Experience in Agile methodologies.
  • Strong documentation and attention to detail.
  • Negotiation and conflict resolution skills.


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