Technical Support Specialist

6 days ago


Butterworth, Penang, Malaysia Rising Net Malaysia Full time
Job Description

Rising Net Malaysia is a dynamic, energetic, and supportive organization that believes in growth, teamwork, and having fun along the way. Our friendly work culture ensures that every day is a new adventure where ideas are valued, and your efforts truly make an impact.

Key Responsibilities:

  • Provide technical support and solutions to customers through phone, email, or on-site assistance.
  • Handle warranty claims by coordinating repairs, replacements, and warranty documentation.
  • Serve as the primary point of contact for all technical-related concerns from clients or other employees.
  • Inspect, test, and troubleshoot newly launched products or systems to ensure proper functionality.
  • Train clients or internal staff on system usage and maintenance.
  • Collaborate with various department team members to address defects and improvements.
  • Offer on-site support to customers.

Requirements:

  • Demonstrate a strong understanding of security system products and a willingness to learn. Fresh graduates are encouraged to apply.
  • Bachelor's degree in IT or a related computer field OR significant experience in networking.
  • Possess professional written and interpersonal skills essential for communicating with customers and clients.
  • Able to work independently with minimal supervision.
  • Willingness to learn new things.
  • Customer-focused attitude with a dedication to delivering exceptional technical support.


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