Technical Support Specialist
6 days ago
Rising Net Malaysia is a dynamic, energetic, and supportive organization that believes in growth, teamwork, and having fun along the way. Our friendly work culture ensures that every day is a new adventure where ideas are valued, and your efforts truly make an impact.
Key Responsibilities:
- Provide technical support and solutions to customers through phone, email, or on-site assistance.
- Handle warranty claims by coordinating repairs, replacements, and warranty documentation.
- Serve as the primary point of contact for all technical-related concerns from clients or other employees.
- Inspect, test, and troubleshoot newly launched products or systems to ensure proper functionality.
- Train clients or internal staff on system usage and maintenance.
- Collaborate with various department team members to address defects and improvements.
- Offer on-site support to customers.
Requirements:
- Demonstrate a strong understanding of security system products and a willingness to learn. Fresh graduates are encouraged to apply.
- Bachelor's degree in IT or a related computer field OR significant experience in networking.
- Possess professional written and interpersonal skills essential for communicating with customers and clients.
- Able to work independently with minimal supervision.
- Willingness to learn new things.
- Customer-focused attitude with a dedication to delivering exceptional technical support.
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