IT Support Specialist

2 days ago


Butterworth, Penang, Malaysia Micron Technology, Inc Full time

About Us

Micron Technology, Inc. is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence.

We inspire the world to learn, communicate and advance faster than ever.

Job Summary

This role involves working in a team that provides global Level 1 support to IT incidents and service requests to minimize interruption to factories and maintain a high level of customer satisfaction.

Key Responsibilities

  • Monitor key factory metrics and respond to critical deviations to minimize impact to the factories.
  • Build and improve the Knowledge Base to enable timely resolution of reported issues.
  • Compile and analyze Incident/Service Request metrics to find opportunities to reduce incidents and increase the First Level Resolution Rate (FLRR).
  • Participate in Continuous Improvement Projects (CIP) such as improving processes or developing tools, software, or metrics for better efficiency.

Requirements

  • Diploma in Information Technology or Computer Science or Engineering, Electronics, or equivalent experience for MSC Specialist.
  • Good communication skills (verbal and written English).
  • Customer-oriented – strong advocate of positive customer experience.
  • Good troubleshooting skills in understanding the reported issue and finding accurate resolutions from the Knowledge Base.
  • Willing to work on a 12-hour shift including night shifts.
  • Fresh graduates are encouraged to apply.

About Micron Technology

We deliver a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron and Crucial brands.

Our innovations fuel the data economy, enabling advances in artificial intelligence and 5G applications.



  • Butterworth, Penang, Malaysia SCHOTT Full time

    Job DescriptionWe are seeking an experienced Production IT professional to join our team as a MES Production Support Specialist.This role involves administrating and maintaining AO Production IT systems according to central IT/OT methods, collaborating with the BAS & OT Application Management for general AO Production IT operational support.The successful...


  • Butterworth, Penang, Malaysia Lam Research Full time

    Lam Research is seeking a highly skilled Manufacturing IT Support Specialist to join our team. In this role, you will play a critical part in ensuring the smooth and efficient operation of our manufacturing processes.Key Responsibilities:Support Manufacturing Operations: Provide technical support for manufacturing operations to ensure seamless production...


  • Butterworth, Penang, Malaysia flexHR Full time

    At flexHR, we're looking for a skilled Technical Support Specialist to join our team. As a key member of our IT department, you'll be responsible for providing top-notch technical support to our customers.Key Responsibilities:Troubleshoot and resolve technical issues in a timely and efficient manner.Provide exceptional customer service via phone, email, or...


  • Butterworth, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Job Overview:We are seeking a skilled Mandarin Language Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to our clients via phone, chat, or email.Key Responsibilities:Respond to customer inquiries in Mandarin and English regarding platform features, account setup, and...


  • Butterworth, Penang, Malaysia Celestica Full time

    Job OverviewCelestica is seeking a highly skilled Operations Engineering Support Specialist to join our team. As a key member of our engineering department, you will be responsible for troubleshooting and repairing complex electromechanical systems. If you have a strong background in electrical and mechanical systems, as well as excellent problem-solving...

  • Sales Support

    1 week ago


    Butterworth, Penang, Malaysia Fastenal Full time

    Company DescriptionFastenal is a supply chain partner that offers truly local service, the world's largest vending program, and unmatched inventory management to help businesses save time and money. Their customers include organizations strengthening their supply chains, businesses streamlining operations, and campuses planning for the future. Fastenal is a...


  • Butterworth, Penang, Malaysia Rising Net Malaysia Full time

    Job DescriptionRising Net Malaysia is a dynamic, energetic, and supportive organization that believes in growth, teamwork, and having fun along the way. Our friendly work culture ensures that every day is a new adventure where ideas are valued, and your efforts truly make an impact.Key Responsibilities:Provide technical support and solutions to customers...


  • Butterworth, Penang, Malaysia Micron Technology, Inc Full time

    About the Job Description">This job description outlines the key responsibilities and requirements for the role of IT Business Process Analyst at Micron Technology, Inc.Your primary focus will be on monitoring, analyzing, and resolving SAP issues reported by worldwide FG users. You will lead or participate in key projects driven by FG management or with...


  • Butterworth, Penang, Malaysia SETIA FA Ent. Full time

    At SETIA FA Ent., we are seeking an Administrative Assistant to provide administrative support and handle phone calls with proper etiquette. The successful candidate will communicate effectively with team members, provide executive administrative assistance, and utilize clerical skills.About UsWe are a company involved in Renewable Energy Projects, Operation...


  • Butterworth, Penang, Malaysia TS TONSON MARKETING (M) SDN BHD Full time

    We are seeking a detail-oriented individual to join our team as a Sales Administrator. In this role, you will be responsible for supporting sales teams, processing orders, and managing client relationships.The key responsibilities of this position include:Providing administrative support to sales teams, including issuing sales orders and invoices through SQL...


  • Butterworth, Penang, Malaysia Micron Technology, Inc Full time

    Micron Technology, Inc. is seeking a highly skilled Data Integration Specialist to join our team. As a Data Integration Specialist, you will be responsible for managing grant-related data and ensuring its accuracy and completeness. This includes collaborating with internal teams to gather, organize and manage grant-related data.Responsibilities:Gather and...


  • Butterworth, Penang, Malaysia PENSONIC HOLDINGS BERHAD Full time

    About the RoleWe are seeking a highly skilled Executive Assistant to support our finance department. Key responsibilities include assisting in the processing of payments and financial transactions, updating clerical work, and handling billing tasks.


  • Butterworth, Penang, Malaysia The Building Company Full time

    The Building Company seeks a skilled Stock Management Specialist to join our team. As a specialist in stock management, you will be responsible for overseeing the entire stock management process.ResponsibilitiesStock Receiving: Receive stock accurately and efficiently as per documentation.Stock Dispatching: Dispatch stock correctly to meet customer...


  • Butterworth, Penang, Malaysia Eriks Apac Full time

    About the Role: We are seeking a highly organized and detail-oriented Sales Support Executive to join our team at Eriks Apac. As a key member of our sales support function, you will play a vital role in ensuring seamless order fulfillment and excellent customer service.">Main Responsibilities:Process sales orders promptly and efficiently, providing timely...


  • Butterworth, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Our MissionAgensi Pekerjaan JobScoper Sdn. Bhd.'s mission is to deliver exceptional results and exceed our clients' expectations by providing top-notch recruitment services. We are committed to connecting talented individuals with exciting career opportunities and fostering a culture of excellence.Job DescriptionWe are currently seeking a skilled Mandarin...


  • Butterworth, Penang, Malaysia Micron Technology, Inc Full time

    Join Our TeamMicron Technology, Inc. is seeking talented individuals to join our team as Global Level 1 Support Technicians.Job OverviewThis role involves providing global Level 1 support to IT incidents and service requests.As a Global Level 1 Support Technician, you will be part of a team that works together to minimize interruption to factories and...


  • Butterworth, Penang, Malaysia STERIS Canada Corporation Full time

    About the RoleWe are seeking an experienced Order Administrator to join our team at STERIS Canada Corporation. As an integral part of our operations, you will be responsible for managing incoming orders, ensuring seamless execution, and fostering exceptional customer relationships.Responsibilities:Diligently review and process incoming documentation,...


  • Butterworth, Penang, Malaysia Toshiba Elevator Manufacturing Asia Sdn. Bhd. Full time

    Toshiba Elevator Manufacturing Asia Sdn. Bhd. requires a Financial Planning Specialist to support our financial planning and analysis function.Key Tasks:Prepare Financial ReportsAnalyze Financial DataDevelop Financial ModelsLiaise with AuditorsProvide Financial Support to ManagementThe successful candidate will have excellent analytical and technical skills,...


  • Butterworth, Penang, Malaysia TE Connectivity Corporation Full time

    Our team is looking for a highly skilled Automation Specialist to design and develop automated solutions for our production lines. In this role, you will be responsible for conducting tooling/fixture and equipment design/maintenance, supporting the MPDE team for new product pilot runs.Key Responsibilities:Design and develop automated solutions for production...


  • Butterworth, Penang, Malaysia Micron Technology Full time

    Company OverviewMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence.About the RoleWe are seeking an experienced Financial Analyst to join our team as an Accounts Receivable Analyst. In this role, you will be responsible for performing various tasks related to...