IT Support Specialist
2 days ago
About Us
Micron Technology, Inc. is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence.
We inspire the world to learn, communicate and advance faster than ever.
Job Summary
This role involves working in a team that provides global Level 1 support to IT incidents and service requests to minimize interruption to factories and maintain a high level of customer satisfaction.
Key Responsibilities
- Monitor key factory metrics and respond to critical deviations to minimize impact to the factories.
- Build and improve the Knowledge Base to enable timely resolution of reported issues.
- Compile and analyze Incident/Service Request metrics to find opportunities to reduce incidents and increase the First Level Resolution Rate (FLRR).
- Participate in Continuous Improvement Projects (CIP) such as improving processes or developing tools, software, or metrics for better efficiency.
Requirements
- Diploma in Information Technology or Computer Science or Engineering, Electronics, or equivalent experience for MSC Specialist.
- Good communication skills (verbal and written English).
- Customer-oriented – strong advocate of positive customer experience.
- Good troubleshooting skills in understanding the reported issue and finding accurate resolutions from the Knowledge Base.
- Willing to work on a 12-hour shift including night shifts.
- Fresh graduates are encouraged to apply.
About Micron Technology
We deliver a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron and Crucial brands.
Our innovations fuel the data economy, enabling advances in artificial intelligence and 5G applications.
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