Logistics Operations Specialist
21 hours ago
**About Balchem and This Role:**
Balchem is a leading global company in the field of specialty chemicals, committed to providing innovative solutions for various industries. We are currently seeking an experienced Logistics Operations Specialist to join our team.
About the Role:
This key position will play a vital role in overseeing and enhancing customer service operations and logistics planning. The ideal candidate will be responsible for utilizing ERP systems, such as D365, to manage logistics and customer service processes efficiently.
Main Responsibilities:
- Primary contact point for customers, transporter, and freight forwarder.
- Develop and maintain strong relationships with customers, vendors, and logistics partners.
- Manage customer accounts, process orders, and ensure accurate and timely delivery of products.
- Utilize and maintain ERP systems to track orders, manage customer interactions, and streamline operations.
- Address inquiries, resolve issues, and provide information in a timely and professional manner.
- Collaborate with internal teams, including Production, Quality, Finance to ensure seamless service delivery.
- Analyze and report customer service metrics, identifying areas for improvement and implementing solutions.
- Handle customer complaints and returns, ensuring swift resolution and customer satisfaction.
Additional Responsibilities:
- Plan, coordinate, and optimize logistics planning, including shipment schedules, inventory management, and distribution processes.
- Monitor inventory levels and coordinate with warehouse team to ensure optimal stock levels, replenishment, and asset turnaround.
- Support implementation of new technologies, processes, and their updates/upgrades.
- Organize, store, and manage commercial documents (hardcopy and softcopies).
Requirements and Qualifications:
- Proven experience in customer service and logistics planning roles, preferably in a fast-paced environment.
- Proficiency in logistics and customer service systems (e.g., ERP, CRM software).
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Strong problem-solving abilities, detail-oriented, able to work under pressure.
- Ability to work, both independently and collaboratively as part of a team, in a multi-cultural, regional environment.
- Strong organizational and multitasking abilities.
Skill Requirements:
- Proficient in Bahasa Malaysia, English, and Mandarin.
- Proficient in MS Word, Excel, Outlook, PowerPoint.
- INCOTERMs, Import-Export documentation, and process flow.
- Experience in using corporate resource planning tool, Microsoft D365 is preferred.
Salary Range: $60,000 - $80,000 per year.
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