Risk Operations Specialist
5 months ago
Job Details
- Company: Teleperformance Malaysia
- Job Title: Risk Operations Specialist
- English/Bahasa Malay
- TP Code:JS-T001-T-ROS-EN-005
- Location: Petaling Jaya, Selangor
- Shift: 5 working days (Rotational 9 hours shift)
**Job Highlights**
- Work Life Balance Environment
- Young, energetic, and supportive team
- Diversified and inclusive culture
- Be a part of our family to join one of the biggest BPO in the world
**Overview**
So, what will you be doing as a Risk Operations Specialist
As a Risk Operations Specialist, your primary responsibility will be to effectively manage and mitigate risks within an organization. You will also be responsible for investigating and solving Fraud and Chargebacks related to and caused by payment related issues.
**Your Responsibilities**
- Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist.
- Focus on completed transaction that being flagged with high-risk flag where cases will be sent to analysts for post manual review to evaluate if is a potential fraud. Case source included model, blacklist backtrack and so on.
- According to different business line, the key element may differ. Analyst is required to understand the business model of every business line to make accurate risk evaluation. Post manual review is focused on user behaviour analysis where it is not only looking at single transaction.
- Standard SOP will be provided with immediate action to share fraud trend instantly to fraud strategy team.
- User analysis steps, actions and result will be included in SOP. At the same time, SOP will constantly update and amend to achieve high accurate case check.
- Pending review is referring to transaction being hold for x hours during time of transacting. Those transaction will be sent to manual pending review for analysts to evaluate the risk level before accepting it.
- Focus on handling customer escalation cases rejection reason check, user analysis and reply user with standard reply.
- According to SOP, follow the action stated for relevant result including proactive whitelist, release user and document submission action
- To complete the chargeback case within SLA/Pre-set time given, ensure all the representment documents are gathered correctly and match the case with chargeback reason.
- Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions
**Requirements**:
- Minimum Degree in accounting, finance relevant with Fraud, Chargeback and Appeal
- Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
- Working experience (at least 1- 3 years) with Fraud Manual Review, User Appeal and Trend Analysis operations experience is preferred.
- Strong analytical and research skills
- Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
- Experience in Payment services and Fraud and Risk Operations is an added advantage where included CCDC, PAYPAL, E-wallet and so on.
- Experience in Microsoft Office Suite is preferred.
- Preferably to have a typing speed of at least 40 words per minute
-
Risk Operation Specialist
7 months ago
Kuala Selangor, Malaysia Gratitude Inc. Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Analysis risk analyst skills **Responsibilities**: Perform assessments of risks in various operational processes to detect potential vulnerabilities. Devise and execute strategies to alleviate risks and ensure...
-
Risk Management Principal Consultant
5 months ago
Selangor, Malaysia Vysus Group Full timeDo you want to be a part of a dynamic team of experts working for a safer world? Join our team providing risk management services for the industry (renewables, nuclear, petroleum and chemical industry). We want you to be safe, no matter what business you are in! We work in partnership with owners and developers of energy, power and complex industrial assets...
-
Snr Operations Specialist
6 months ago
Selangor, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Selangor- Description **Primary Objective**: - Actively engage stakeholder on on-going support requirements - Manage and monitor bot operations e.g. scheduling and ad-hoc run - Optimise bot utilization in business for optimum performance - Provide user support...
-
Snr Operations Specialist
5 months ago
Selangor, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Selangor- Description **Primary Objective**: - Actively engage stakeholder on on-going support requirements - Manage and monitor bot operations e.g. scheduling and ad-hoc run - Optimise bot utilization in business for optimum performance - Provide user support...
-
Card Operations Processing Centre
6 months ago
Selangor, Malaysia United Overseas Bank (Malaysia) Bhd Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
Regional People Operations Specialist
6 months ago
Selangor, Malaysia DoctorAnywhere Full timeAbout the team Like all teams, our People and Culture team plays a significant role at Doctor Anywhere. We partner closely with leaders, managers and employees to build a culture where everyone feels included and valued at work. We support business needs by attracting, hiring and developing talent to build up a strong organization, while managing our...
-
Any Other
5 months ago
Kuala Selangor, Malaysia Gratitude Inc. Full time**Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Analysis - Job Title: Risk Operation Specialist Location: Kuala Selangor, Malaysia Salary Range: RM 3000 - RM 4000 **Job Description**: **Responsibilities**: - Conduct risk assessments on various...
-
Customer Service Specialist
5 months ago
Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...
-
Product Data Excellence Specialist, Bsp
7 months ago
Selangor, Malaysia Brenntag Full time**PRODUCT DATA EXCELLENCE SPECIALIST, BSP**: Our team in **Singapore** currently has an opening for a **Product Data Excellence Specialist, BSP** **YOUR ROLE & RESPONSIBILITIES**: Our team in APAC currently has an opening for a Global Product Hierarchy (GPH) Maintainer in Data Excellence BSP to contribute and verify information during Global Product...
-
Medical Sales Specialist
5 months ago
Selangor, Malaysia Alcon Full timeAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...
-
Tax Operations Specialist
5 months ago
Selangor, Malaysia Novartis Full time**Summary**: Die Beratung von Vorgesetzten für einen Teilbereich innerhalb des FSC und damit verbundenen Schlüsselaktivitäten zu gewährleisten; Sicherstellung der rechtzeitigen und genauen Einhaltung der externen und internen Buchhaltung Meldevorschriften. **About the Role**: Major Accountabilities ~ Zusammenarbeit mit Führungskräften bei finanziellen...
-
Tax Operations Specialist
5 months ago
Selangor, Malaysia Novartis Full time**Summary**: Fornire consulenza esperta ai superiori per una sotto-area all'interno di FSC e relative attività chiave; assicurare la conformità ai requisiti di rendicontazione contabile interna ed esterna in modo puntuale e accurato. **About the Role**: Major Accountabilities ~ Collaborare con superiori diretti per supportare attività finanziarie,...
-
Regulatory Affairs Specialist
5 months ago
Selangor, Malaysia Alcon Full timeRegulatory Affairs Specialist (Mandarin Speaker) At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and...
-
Operations Assistant
5 months ago
Selangor, Malaysia Al-Futtaim Full timeBy upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. **WHAT YOU WILL DO** **1. RFID Basic Knowledge** - Fully understand the general concept of RFID( RFID Identity, RFID Reading) - Six benefits of RFID( Customer Service, Sale/Return,...
-
Customer Service Specialist- Mandarin +eng
5 months ago
Kuala Selangor, Malaysia Gratitude Inc. Full time**Role**:Associate/Senior Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Customer Relations Customer Service Mandarin english Customer Management Must be fluent in speaking both Mandarin...
-
Customer Service Specialist- Mandarin +eng
5 months ago
Kuala Selangor, Malaysia MyGlit Full time**Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Customer Relations Customer Service Mandarin english Customer Management Must be fluent in speaking both...
-
Production Operations Specialist
3 weeks ago
Klang, Selangor, Malaysia balchem Full timeMain ResponsibilitiesEnsure the safe inspection, preparation, filling, and storage of liquefied gas in cylinders and drums. Comply with all safety policies and procedures, utilizing personal protective equipment and equipment safeguards as needed. Perform additional related duties as required to support operational efficiency.RequirementsMinimum secondary...
-
Anti-bribery and Compliance Specialist
5 months ago
Selangor, Malaysia Thermo Fisher Scientific Full timeWhen you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make...
-
Snr Tm, My Tm Team 1
5 months ago
Selangor, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Selangor- Description **Primary Objective**: To identify and protect the institution from any transactions that may lead to money laundering and terrorist financing. **Key Responsibilities**: - Review and action all AML Transaction Monitoring cases within the...
-
Business Services Applications
5 months ago
Selangor, Malaysia Brenntag Full time**BUSINESS SERVICES APPLICATIONS & OPERATIONS SUPPORT MANAGER**: Our team in **Shah Alam** currently has an opening for a **Business Services Applications & Operations Support Manager** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary** The role of Business Services Applications & Operations Support Manager will report to the Senior Director Global Business...