Snr Operations Specialist
7 months ago
Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Operations- Location
- Malaysia - Selangor- Description
**Primary Objective**:
- Actively engage stakeholder on on-going support requirements
- Manage and monitor bot operations e.g. scheduling and ad-hoc run
- Optimise bot utilization in business for optimum performance
- Provide user support to IPA Process Owners and ensure effective collaboration between business and IT
**Key Responsibilities**:
- Actively engage stakeholder on on-going support requirements
- Reach out to Process Owner to identify area of improvements in supports provided by IPA.
- Engage with Process Owner to ensure support expectations are well managed.
- Manage and monitor bot operations e.g. scheduling and ad-hoc run
- Manage schedule, ad-hoc run, Bot setup, installation, credential management, environment, configurations.
- Work with IT, Business operation and RPA development team as needed to resolve production related issues and provide future stability.
- Ensure risk and compliance on Bot managements are adhered to.
- Optimise bot utilization in business for optimum performance
- Closely monitor performance of Bots.
- Perform investigation on exceptions in Bot processes.
- Provide analysis on Business and System exceptions.
- Propose ways to minimize exceptions with concrete investigation outcomes.
- Improvise and manage availability & performance of production environment.
- Provide user support to IPA Process Owners and ensure effective collaboration between business and IT
- Respond to Process Owner on issue raised within the agreed timeline.
- Perform investigation to identify root cause of issues.
- Troubleshoot and fix issues within the capability of L1 support.
- Communicate to Process Owners on the status of issues.
- Notify business with any downtime, ability to switch to BCP during any downtime
- Ability to be on call and provide off-site support out of office hours, weekend and public holidays.
- Requirements
**Requirements**:
Certificate - IT preferred.
- .Net / C++ / C# / MS SQL server added advantage
- More than 5 years’ experience in IT support function.
- Understanding new emerging technologies in automation area - UiPath is an added advantage
- Interpersonal and communication skills
- Good analytical and problem solving skills
- Strong knowledge in Windows OS/server functions
- Strong technical skillsets in problem solving, testing and support
- Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards
-
Snr Operations Specialist
6 months ago
Selangor, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Selangor- Description **Primary Objective**: - Actively engage stakeholder on on-going support requirements - Manage and monitor bot operations e.g. scheduling and ad-hoc run - Optimise bot utilization in business for optimum performance - Provide user support...
-
Risk Operations Specialist
6 months ago
Selangor, Malaysia Teleperformance Malaysia Sdn Bhd Full timeJob Details - Company: Teleperformance Malaysia - Job Title: Risk Operations Specialist - English/Bahasa Malay - TP Code:JS-T001-T-ROS-EN-005 - Location: Petaling Jaya, Selangor - Shift: 5 working days (Rotational 9 hours shift) **Job Highlights** - Work Life Balance Environment - Young, energetic, and supportive team! - Diversified and inclusive culture -...
-
Regional People Operations Specialist
7 months ago
Selangor, Malaysia DoctorAnywhere Full timeAbout the team Like all teams, our People and Culture team plays a significant role at Doctor Anywhere. We partner closely with leaders, managers and employees to build a culture where everyone feels included and valued at work. We support business needs by attracting, hiring and developing talent to build up a strong organization, while managing our...
-
Snr Lrng Experience Specialist
7 months ago
Selangor, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Human Resource- Location - Malaysia - Selangor- Description **Primary Objective**: - Responsible to design the evaluation strategy for learning solutions - To conduct technical/functional courses to meet the learning needs of RHB employees which contributes to the overall performance targets...
-
Snr Tm, My Tm Team 1
6 months ago
Selangor, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Selangor- Description **Primary Objective**: To identify and protect the institution from any transactions that may lead to money laundering and terrorist financing. **Key Responsibilities**: - Review and action all AML Transaction Monitoring cases within the...
-
Snr IT Security Analyst
6 months ago
Selangor, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Digital Technology- Location - Malaysia - Selangor- Description **Primary Objective**: To timely response to security alerts using a combination of technology solutions and a complete & reliable set of documented processes on a 24 x 7 x 365 basis **Key Responsibilities**: - Act as a point of...
-
Customer Service Specialist
6 months ago
Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...
-
Product Data Excellence Specialist, Bsp
8 months ago
Selangor, Malaysia Brenntag Full time**PRODUCT DATA EXCELLENCE SPECIALIST, BSP**: Our team in **Singapore** currently has an opening for a **Product Data Excellence Specialist, BSP** **YOUR ROLE & RESPONSIBILITIES**: Our team in APAC currently has an opening for a Global Product Hierarchy (GPH) Maintainer in Data Excellence BSP to contribute and verify information during Global Product...
-
Medical Sales Specialist
6 months ago
Selangor, Malaysia Alcon Full timeAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...
-
Card Operations Processing Centre
7 months ago
Selangor, Malaysia United Overseas Bank (Malaysia) Bhd Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
Tax Operations Specialist
6 months ago
Selangor, Malaysia Novartis Full time**Summary**: Die Beratung von Vorgesetzten für einen Teilbereich innerhalb des FSC und damit verbundenen Schlüsselaktivitäten zu gewährleisten; Sicherstellung der rechtzeitigen und genauen Einhaltung der externen und internen Buchhaltung Meldevorschriften. **About the Role**: Major Accountabilities ~ Zusammenarbeit mit Führungskräften bei finanziellen...
-
Tax Operations Specialist
6 months ago
Selangor, Malaysia Novartis Full time**Summary**: Fornire consulenza esperta ai superiori per una sotto-area all'interno di FSC e relative attività chiave; assicurare la conformità ai requisiti di rendicontazione contabile interna ed esterna in modo puntuale e accurato. **About the Role**: Major Accountabilities ~ Collaborare con superiori diretti per supportare attività finanziarie,...
-
Snr Customer Care Representative
7 months ago
Selangor, Malaysia Thermo Fisher Scientific Full timeWe are currently seeking a dedicated individual to fill the role of South East Asia & Taiwan Customer Care Representative. As part of our team, you will report directly to the Customer Care Supervisor and be responsible for overseeing the day-to-day order fulfillment tasks. Your primary focus will be to provide excellent services to our valued customers and...
-
Regulatory Affairs Specialist
6 months ago
Selangor, Malaysia Alcon Full timeRegulatory Affairs Specialist (Mandarin Speaker) At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and...
-
Customer Service Specialist- Mandarin +eng
6 months ago
Kuala Selangor, Malaysia Gratitude Inc. Full time**Role**:Associate/Senior Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Customer Relations Customer Service Mandarin english Customer Management Must be fluent in speaking both Mandarin...
-
Risk Operation Specialist
8 months ago
Kuala Selangor, Malaysia Gratitude Inc. Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Analysis risk analyst skills **Responsibilities**: Perform assessments of risks in various operational processes to detect potential vulnerabilities. Devise and execute strategies to alleviate risks and ensure...
-
HRhc Master Data Management Specialist
8 months ago
Selangor, Malaysia Alcon Full timeThe HR Help Center Master Data Management Specialist will act as an HR guide for Alcon associates. This role will have the opportunity to assist associates with all HR employee life cycle events including clarification of Alcon policies and procedures, HR administration, payroll inquiries, system navigational support and more. Accountable for executing high...
-
HRhc Master Data Management Specialist
8 months ago
Selangor, Malaysia Alcon Full timeAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...
-
Snr Tm, Cdd-b Team 6
7 months ago
Selangor, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Selangor- Description **Primary Objective**: - To enhance client experience through seamless on-boarding process while improving productivity, ensuring regulatory compliance and mitigating risk - Ensure accurate and efficient corporate onboarding screening...
-
Customer Service
6 months ago
Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...