HRhc Master Data Management Specialist

8 months ago

Selangor, Malaysia Alcon Full time

The HR Help Center Master Data Management Specialist will act as an HR guide for Alcon associates. This role will have the opportunity to assist associates with all HR employee life cycle events including clarification of Alcon policies and procedures, HR administration, payroll inquiries, system navigational support and more. Accountable for executing high quality and accurate service to associates in adherence with the Day-to-Day calls & transactional activities, HR Help Center levels (SLAs) as well as key process, and operational metrics (KPIs).
- Provide Alcon associates and managers, across countries & languages, with an available first point of contact for questions and guidance on fundamental HR topics and issues; escalates concerns beyond their scope to more appropriate resource while maintaining follow up until closure of the request.
- Processing HR lifecycle changes regarding but not limited to employment verifications, personnel e-file administration, new hire processes, employee data and compensation related changes, onboarding, colleague referrals, termination, work shift and Timecard clarification, Time off and absences data management, recurring and ad hoc reporting, supporting the process of training users on HR systems, policies, and processes.
- Proactively takes ownership of requests received through the case management tool, online chat, phone, and other HR System inputs; being responsible for case opening and closing (end to end) with professionalism and respect.
- Acts as a liaison with Alcon associates, managers, HR team members and outside agencies in a professional and compliant manner at all times.
- Works closely with the Global support team, various HR COEs and respective in country HR teams to provide accurate and timely resolutions to associate's HR queries proactively contributes to & drives process improvements within the team.
- Ensures compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
- Maintain Service Levels (SLAs), key process, and operational metrics (KPIs).
- Supports other duties as requested by the HR Leads/Managers.

Ideal Requirements:

- Having a good understanding of HR operations, preferably in an HR Shared Services function.
- Strong administrative ability, managing a complex and varied workload.
- Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems.
- Strong problem solving, resolution, and decision-making skills, including the ability to quickly.
- Intermediate level skills with planning, organization, multi-tasking, and prioritizing skills.
- Experience in using HR Workday and ServiceNow Case Management, Kronos experience preferred.
- Process-orientation and continuous improvement mindset.
- Excellent Communication and Customer Service orientation
- Rotational work schedule might be required depending on the critical deliverables and the countries supported.
- Intermediate level skills in Microsoft Office Suite

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