Quality Assurance Representative China and Asia-Pacific
5 days ago
As a Complaint Resolution Specialist in our Lilly China team, you will play a critical role in managing all product complaint activities related to Lilly products marketed in China and Asia-Pacific regions (ASEAN).
Your main objectives will include:
- Key Results:
- To collect and analyze product complaint data from various sources.
- To identify trends and patterns in product complaint data.
- To develop and implement strategies to improve product complaint management processes.
Responsibilities:
- Collect and analyze product complaint data from various sources, including Lilly China Answer Center, various business parties, and Lilly employees.
- Identify trends and patterns in product complaint data.
- Develop and implement strategies to improve product complaint management processes.
- Work closely with Patient Safety, APRC, and local/global cross-functional teams to handle complaint-related activities or issues.
- Monitor case overdue status and ensure incidents are closed on time to meet Lilly requirements.
- Provide complaint responses (verbal or written) to reporters based on the initial request.
- Support suspect reporting of Lilly products.
- Identify and escalate potential urgent reports to quality leadership.
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