Quality Assurance Representative China and Asia-Pacific

5 days ago


Petaling Jaya, Selangor, Malaysia Eli Lilly and Company Full time

As a Complaint Resolution Specialist in our Lilly China team, you will play a critical role in managing all product complaint activities related to Lilly products marketed in China and Asia-Pacific regions (ASEAN).

Your main objectives will include:

  • Key Results:
  • To collect and analyze product complaint data from various sources.
  • To identify trends and patterns in product complaint data.
  • To develop and implement strategies to improve product complaint management processes.

Responsibilities:

  • Collect and analyze product complaint data from various sources, including Lilly China Answer Center, various business parties, and Lilly employees.
  • Identify trends and patterns in product complaint data.
  • Develop and implement strategies to improve product complaint management processes.
  • Work closely with Patient Safety, APRC, and local/global cross-functional teams to handle complaint-related activities or issues.
  • Monitor case overdue status and ensure incidents are closed on time to meet Lilly requirements.
  • Provide complaint responses (verbal or written) to reporters based on the initial request.
  • Support suspect reporting of Lilly products.
  • Identify and escalate potential urgent reports to quality leadership.


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