Complaint Resolution Specialist Lilly China

5 days ago


Petaling Jaya, Selangor, Malaysia Eli Lilly and Company Full time

The role of a Quality Assurance Representative in our Lilly China and Asia-Pacific team involves managing all product complaint activities related to Lilly products marketed in China and Asia-Pacific regions (ASEAN).

Your key responsibilities will include:

  • Process Management:
  • To ensure that all product complaints are reported and resolved in a timely manner.
  • To work closely with various business parties to ensure effective communication and collaboration.
  • To identify and escalate potential urgent reports to quality leadership.

Skills and Qualifications:

  • Requirements:
  • Bachelor's degree in a relevant field (e.g., science, engineering, pharmacy).
  • Minimum 2 years of experience in quality assurance, patient safety, or a related field.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work effectively in a team environment.


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